Right of withdrawal

Customers have a right of withdrawal in accordance with the following provisions, whereby a customer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

A. Withdrawal policy

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken ownership of the last goods.

To use your right of withdrawal, you must inform us (Vico GmbH, Roentgenstrasse 6, 21465 Reinbek, Germany, Tel.: +49 (0) 40 537 983 80 0, Fax: +49 (0) 40 537 983 80 1, E-Mail: support@luviacosmetics.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

In order to keep the withdrawal period, it is necessary that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we have to refund all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case you will be charged any fees because of this repayment. We can reject the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is ensured if you send the goods before the expiry of the period of fourteen days.

You pay the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the quality, characteristics and functioning of the goods.

Exclusion or early expiration of the right of withdrawal

The right of withdrawal expires early for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

B. Withdrawal form

If you wish to withdraw from the contract, please fill out and return this form.


Vico GmbH
Roentgenstrasse 6
21465 Reinbek
E-Mail: support@luviacosmetics.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)



ordered on (*) ____________ / received on (*) __________________

Name of the customer (s)

Adress of the customer(s)


Signature of the costumer(s) (only for communication on paper)


(*) Strike out where not applicable