Returns

In case you want to return your order, please read our information about the right of withdrawal.

You can return unusedproducts to us within the legal withdrawal period. Fill out the following return form for each return, be sure to safely pack the products and send them back to the following address:

Vico GmbH
Röntgenstraße 6
21465 Reinbek
Germany

Here you can download the return form:
Download return form 

Every order is carefully packed with love and double checked. However, if your order contains products that are defective or damaged, please contact us and send us pictures of the product with your order number.

During regular business hours Monday to Friday between 10:00-18:00, you can reach us either by phone at +49 40 537 983 800 or by email at support@luviacosmetics.com.

 

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